None of our photographs or images can be reproduced without our permission.

How to order

Volkswares Products can be securely purchased directly with ourselves or through this website using PayPal. Just click “add to cart” on any product that you wish to buy. When you are ready to pay go to your cart and from there, checkout. Payment can be made through PayPal using their secure server. You do not need a PayPal account to pay via PayPal.

Despatch and made to order designs

Our products are usually ex stock and will be despatched within 3 days or on a requested despatch date on receipt of payment. Bespoke orders can take up to approximately 28 days, you will be given an estimated turnaround time on ordering.

If it is likely to take longer you will be informed as quickly as possible. You are welcome to get in touch prior to ordering to find out how long your order will take. If you have a specific time limit every attempt will be made to meet this for you. Orders cannot be despatched until full payment is received.

Delivery

All UK orders will be sent by courier.  This method requires a signature. If you require delivery to an alternative address please notify us with your order to specify. International orders are sent by courier please call to confirm delivery times. Order shipping outside of the EU must have a customs form attached which will clearly state the contents and value of what is inside. It is the customers responsibility to pay any additional fees incurred.

In the unlikely event that damage occurs in transit you must notify us by email or letter within 24 hours of delivery so that we can pursue a claim on the couriers.

Returns

Occasionally mistakes happen, if you have any queries or problems please do let us know and we will try to help. In the unlikely event that goods are faulty or damaged you must notify us by email or letter within 24 hours of delivery.   Unfortunately, we cannot accept returns of bespoke products and upholstery.

Any returnable item must be correctly packaged and we are not responsible for the method or cost of transport.

 Cancellation

We do not accept cancellations.

All the products that you see on this website have been made manufactured at our UK site. The item shown in the photograph is not the one that you will receive but every effort is made to ensure that the specification is as the original.